Tier 1 configurations provide active real time monitoring of web and email services and corrective action for the most common issues encountered.
Internet Resource Site (Tier 1)
Digital Domain Ecosystem (L1)$10.00/mo
Cyber AI | Security (L1)$20.00/mo
iAuth+ | Business+ Email (L1)$15.00/mo
iRepX | Analytics (L1)$5.00/mo
iRepX | Reputation Mon. (L1)$5.00/mo
Site Assurance Backup (L1)$5.00/mo
$48.00/mo annually | $60.00/mo
Business Site (Tier 1)
Digital Domain Ecosystem (L2)$15.00/mo
Cyber AI | Security (L2)$30.00/mo
iAuth+ | Business+ Email (L2)$20.00/mo
iRepX | Analytics (L1)$5.00/mo
iRepX | Reputation Mon. (L2)$10.00/mo
Site Assurance Backup (L2)$10.00/mo
$72.00/mo annually | $90.00/mo
E-Commerce Sites (Tier 1)
Digital Domain Ecosystem (L3)$20.00/mo
Cyber AI | Security (L3)$40.00/mo
iAuth+ | Business+ Email (L3)$25.00/mo
iRepX | Analytics (L1)$5.00/mo
iRepX | Reputation Mon. (L3)$15.00/mo
Site Assurance Backup (L3)$15.00/mo
$96.00/mo annually | $120.00/mo
Save 20% on Tier 1 annual service plans. Service Levels (L1 and up) may be customized to meet any individual need. Save 20% on hourly support services with Tier 1 annual plans. * Digital Deli hourly support rates may be found here.
* Discounts on hourly support with Tier 1 annual plans do not apply to web design & development and general training support.
Tier 1 Digital Ecosystems are scalable platforms from 500MB RAM, .5 CPU, 1,000MB SSD, 500GB transfer up to 192GB RAM, 32 CPU, 3.2TB SSD, 12TB transfer, with optional object storage available.
Ready for a scalable infrastructure to take you into the future? Contact Digital Deli today.
Cyber AI Security
Comprehensive Cloud, Server and Domain Security
Cyber AI Level 1
Authenticated Certificate (SSL/TLS)
Cipher Crypto Suite
Always-On Encryption
Firewall (L1)
Intrusion Detection
Daily Malware Scan
Incident of Concern Notification
Server Patch Management
Log File Monitor (L1)
Web Reputation Monitor (L1)
Hr. Rate Support at 80%
12 hr. Incident Response Time
Cyber AI Level 2 includes:
Authenticated Certificate (SSL/TLS)
Cipher Crypto Suite
Always-On Encryption
Firewall (L2)
Intrusion Detection
Daily Malware Scan
Incident of Concern Notification
Server Patch Management
Log File Monitor (L2)
Web Reputation Monitor (L2)
Hr. Rate Support at 80%
8 hr. Incident Response Time
Cyber AI Level 3 includes:
Authenticated Certificate (SSL/TLS)
Cipher Crypto Suite
Always-On Encryption
Firewall (L3)
Intrusion Detection
Daily Malware Scan
Incident of Concern Notification
Server Patch Management
Log File Monitor (L3)
Web Reputation Monitor (L3)
High Security Standard Baseline *
Hr. Rate Support at 80%
4 hr. Incident Response Time
Provides high security standard baseline for PCI-DSS, HIPAA/HiTech, CJIS-SP, GDPR. Requirements are unique for each industry standard. Customer is responsible for ensuring compliance with applicable standard(s) and regulations.
Cyber AI provides first line intrusion detection and protection. While a protective veil of security encapsulates each digital domain ecosystem, hackers and unhappy people have a variety of ways to create havoc. If an incident requires special attention you are never alone with Cyber AI and Network Operations Control (NOC) enhanced support for expert mitigation to restore order.
* There is a one time fee for iAuth+ L1-L3 of $120.00 to setup domain cryptographic signatures, DNS encryption keys, domain email authentication, sender policy framework configuration, MTA declaration, activate global aggregate and failure reporting.
iRepX | Analytics
Base Level Site Analytics Dashboard
iRepX | Analytics Level 1 Base Level 1 Analytics sets up monitoring and provides a dashboard. When a campaign, marketing or email initiative are executed additional custom statistics may be tailored to measure the effectiveness of efforts to attract and retain your audience.
Real Time Statistics
Historical Statistics
Audience Flow Patterns
Information Assurance
Device, OS, Screen, Origin
iRepX | Analytics L1 Analytics turns on base level statistics associated with a digital ecosystem and the ability to add additional monitoring as needed.
iRepX | Reputation
Domain and Email Reputation Monitoring
iRepX | Reputation Level 1-3 Digital reputation is how the world views your global ecosystem or brand. You will always want to present a favorable image. If something unfavorable shows up it will be detected. If attention is needed enhanced support can provide expert analysis and an executions plan.
Web Domain
Domain Email
Brand
Blacklist
DNS, IP, Zone
iRepX | Reputation Level 1: monitor 1x/mo
iRepX | Reputation Level 2: monitor 2x/mo
iRepX | Reputation Level 3: monitor 3x/mo
Advanced statistics for SEO Optimization, Marketing Campaigns, Programmatic, Advertising and Reputation Management encompass a full range of services available to you. Learn more about iRepx™
Site Assurance Backup
Site Assurance Backup Level 1-3 A site backup provides a means to restore a system to a known state. How often and what is backed up will depend how critical the data is and how often it changes. It is not a best practice, it is essential.
Remote Storage
Encrypted
Restricted Access
Site Recovery Available *
Database Support Available *
Site Assurance Backup Level 1: 1x/mo
Site Assurance Backup Level 2: 2x/mo
Site Assurance Backup Level 3: 3x/mo
* additional fees apply to restore and recovery service.
Support and Response Times
Support and Response Times When additional support is needed to carry your ecosystem to a new level expert support is always available. Customers may request Support 24/7 via email and will normally receive a response within 24 hours.
Emergency support service is available after normal business hours, weekends and holidays at 2x hourly rate for the 1st 2 hours and 1.5x hourly rate thereafter, up to 8 hours. Normal business hours are M-F 9-5pm, excluding holidays.
Cyber AI and iAuth+ Incidents of Concern (IOC) response time means, if an IOC is flagged it will be investigated within the time frame specified by your plan. If further support services are required for corrective action you will be notified.
E-Commerce Customers
PCI-DSS and 2018 EU GDPR require a minimum level of security, intrusion detection, log analysis and mitigation support be in place for online global financial transaction processing (PCI) and for trade or commerce with EU (GDPR) countries.
The Digital Deli Family
With direct access to: the advanced technology infrastructure of the Digital Deli Pipeline™; media production at Digital Deli Studios™; media from the Digital Deli Archive™; and clear digital strategy consulting on future trends – Digital Deli has the talent to capture your vision and a significant arsenal of tools, technologies and techniques to place you on a world class stage. Learn about The Digital Deli Family of domains, properties and brands.
Managed Infrastructure Includes
Patch Management
DNS, Zone Records
IPv4 and IPv6 Networkworking
Always-On Encryption
Intrusion Detection
Cyber AI Firewall
Web, Email, Database, other Services
The general health of your infrastructure depends on the core foundation being managed so it operates in a reliable and predictable manner.
For further information see Cyber AI Security, iAuth+ Business Class Email, iRepX | Analytics, iRepX | Reputation and Site Assurance Backup.
Managed Operations Include
Comprehensive Cloud, Server and Domain Security
Domain Certified Business+ Class Email
Base Level Site Analytics
Domain and Email Reputation Monitoring
Site Assurance Backup
Keeping a digital ecosystem running requires vigilance, monitoring and the ability to execute mitigation for ever present cyber threats and new vulnerabilities.
For further information see Cyber AI Security, iAuth+ Business Class Email, iRepX | Analytics, iRepX | Reputation and Site Assurance Backup.
Support Services Available
Standard Support provides corrective action for the most common issues. Included with managed plans.
Enhanced Support analysis and mitigation for incidents of concern (IOC) and non-standard upgrades and enhancements at an hourly rate with response times according to plan. 1
Emergency Support is available (nights, weekends, holidays) at 2X hourly rate 1st 2 hrs, 1.5X to 8 hrs.
(1) plans provide customer pre-approved Enhanced Support for rapid Incident Response mitigation.
Hourly Support Rates 01/01/2018
Web Design / Development $85/hr General Training Support $50/hr Web Content Updates $75/hr Custom Programming $90-120/hr Database Support $120/hr Database Recovery $140/hr Cyber AI Security $120/hr iAuth+ Bus Email $100/hr iRepX | Reputation $120/hr iRepX | Analytics $90/hr Web Server & Network L1-L3 $75-120/hr Media Production Mastering $60-120/hr Digital Strategy Consulting $140/hr
* Hourly rates subject to change. Prices do not reflect discounts that may be available with annual plans or contracts.
PCI-DSS and GDPR
Payment Card Industry Data Security Standard (PCI-DSS) was developed to encourage and enhance card holder data security and facilitate the broad adoption of consistent data security measures globally. Opens in new windowPCI Security Standards Council
General Data Protection Regulation (EU GDPR) The aim of the GDPR is to protect all EU citizens from privacy and data breaches in an increasingly data-driven world. EU GDPR applies to activities related to offering goods or services to EU citizens. Opens in new windowEU General Data Protection Regulation
